Cómo Construir La Experiencia de Empleado

Workers are more aware than ever of what they expect from a job after experiencing a global crisis that prompted changes in their motivations and priorities, leading them to rethink their professional future. Many companies, aware of this, have begun a deep reflection of what they offer, turning the Employee Experience into their new focus. This new strategic business function enhances the creation of value and creates great impact on commitment. Therefore, it has become an important predictor of value creation and profitability. Its management helps to structure human resources processes in an integrated manner and is particularly useful in talent, culture, transformation and innovation projects, among others. From an operational point of view, both the methodology and the techniques of the Employee Experience are based on those of the Customer Experience. How to build the Employee Experience includes the Employee Wave model, an initiative of the Association for Customer Development (DEC), through which a complete Employee Experience strategy can be designed in a practical way. The book also includes numerous cases and a complete kit of tools available to carry it out. Coordinated by Jesús Alcoba (Director of La Salle International Graduate School of Business and Head of Employee Experience at the DEC Association) and Lola Mora (Director of La Salle Corporate University), it has been written by ten leaders in the Employee Experience in Spain and in the management of teams, people and talent.