Closing the Service Gap: How to connect customers, employees and organisations
- Indbinding:
- Paperback
- Sideantal:
- 232
- Udgivet:
- 20. marts 2023
- Størrelse:
- 234x156x20 mm.
- Vægt:
- 358 g.
- Ukendt - mangler pt..
Forlænget returret til d. 31. januar 2025
Normalpris
Abonnementspris
- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
Beskrivelse af Closing the Service Gap: How to connect customers, employees and organisations
How connected are your customers, employees and organisation?
As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the worlds largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi, a Chinese term that means each employee (Ren), the needs of each customer (Dan) and the connection between the two (Heyi).
With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:
Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation.
Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.
Create a connected organisation that generates sustainable and scalable revenue for the business.
Transform your leadership from one that delegates to one that empowers and enables employees.
As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the worlds largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi, a Chinese term that means each employee (Ren), the needs of each customer (Dan) and the connection between the two (Heyi).
With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:
Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation.
Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.
Create a connected organisation that generates sustainable and scalable revenue for the business.
Transform your leadership from one that delegates to one that empowers and enables employees.
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