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Class Acts

- Service and Inequality in Luxury Hotels

Bag om Class Acts

Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780520247826
  • Indbinding:
  • Paperback
  • Sideantal:
  • 373
  • Udgivet:
  • 17. januar 2007
  • Størrelse:
  • 159x230x22 mm.
  • Vægt:
  • 510 g.
  • 8-11 hverdage.
  • 10. december 2024

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Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them.

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