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Call Center Savvy

- How to Position Your Call Center for the Business Challenges of the 21st Century

Bag om Call Center Savvy

States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781138412378
  • Indbinding:
  • Hardback
  • Sideantal:
  • 208
  • Udgivet:
  • 27. juli 2017
  • Størrelse:
  • 152x229x0 mm.
  • Vægt:
  • 453 g.
  • 2-4 uger.
  • 28. november 2024
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Beskrivelse af Call Center Savvy

States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.

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