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Answering the Ultimate Question

- How Net Promoter Can Transform Your Business

af Richard Owen
Answering the Ultimate Question af Richard Owen
Bag om Answering the Ultimate Question

"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780470260692
  • Indbinding:
  • Hardback
  • Sideantal:
  • 320
  • Udgivet:
  • 5. december 2008
  • Størrelse:
  • 160x236x29 mm.
  • Vægt:
  • 522 g.
  • 2-3 uger.
  • 2. december 2024
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Abonnementspris

- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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Beskrivelse af Answering the Ultimate Question

"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.

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