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A Complaint Is a Gift

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The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.

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  • Sprog:
  • Ukendt
  • ISBN:
  • 9781523002931
  • Indbinding:
  • Paperback
  • Sideantal:
  • 192
  • Udgivet:
  • 8. november 2022
  • Størrelse:
  • 154x20x228 mm.
  • Vægt:
  • 317 g.
  • Ukendt - mangler pt..

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Beskrivelse af A Complaint Is a Gift

The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.

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