Bøger udgivet af Operation Improvement Inc.

This book on Tactical Management is based on Mr. Parker's live presentations and workshops, conducted over the last twenty-five years. For those who have studied the subject and for those who are beginners, this book defines and illustrates bedrock concepts that every manager needs.

For the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: Metrics - Technology Integration - Accountability and Motivation - Roles & Responsibilities - Operations Methods, Procedures & Work Flow - Customer Service & Call Center Operations - Sustainable Customer Service and Support - Reduction of Scrap, Re-Work and Returned Product - Quality Data Analysis & Reporting - Decision Support and Back Office Processes - Scheduling & Work Force Management - Operations Process Knowledge Management - and more.