Bøger udgivet af Edgework: Crisis Intervention Resources Pllc

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with—an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals and a successful outcome? What common skills do these scenarios—and many others like them—require?In The Accord Agent, Ellis Amdur and Robert Hubal share their decades of experience working with business and social service agencies in training and developing social interaction skills, particularly in ‘intense, problematic’ situations with individuals who may view themselves as adversarial. The Accord Agent is someone who continually tries to reach accord with the other person, striving to establish rapport, manage crises, and de-escalate aggression. The Accord Agent maintains a focus on his or her goals, while simultaneously seeking to achieve a level of trust, engaging others with professionalism, integrity, and respect. The Accord Agent crafts the communication to form a working relationship with the other person to share in achieving the aims of his or her professional responsibilities.

The first sections of this book are concerned with threat assessment: rather than a mere list of risk factors, the authors offer concrete skills on the development of a safety mindset, and further, techniques to develop and hone intuition, that early warning system that warns of danger before your conscious mind is even aware there is something wrong. This also includes what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, the author offers specific strategies, including a method of breathing for the purpose of maintaining one’s center in crisis situations.The next sections are the heart of the book, discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important section, the author discusses interactions with opportunistic and manipulative individuals (at worst, those referred to as psychopaths), people who present a danger to the psychological and physical well-being of anyone with whom they come in contact.This is followed by a section on suicide: recognition of patterns of behavior that suggest suicidal intent and best-practice communication and interventions for frontline officers, who must deal with the suicidal inmate first.Next is a discussion of aggression, whether directed at the correctional officer or others. These sections focus how to de-escalate aggressive and chaotic inmates once a crisis is in play. The author elucidates the various motivations that drive aggression and further delineate the different types of aggression that result. De-escalation tactics are specific – one learns how to immediately recognize what mode of aggression other person is displaying, and the, one can quickly and effectively implement the de-escalation tactics that are best suited to deal with it. Safe Within the Walls is ideal to use as a core text to set up a comprehensive program within a prison to protect both inmates with mental illness and correctional officers. Finally, in essential appendices, the book presents protocols on current information on positional and compression asphyxiation (authored by Dr. Gary Vilke), and a protocol, specific to correctional officers, on excited delirium (authored by Lieutenant Michael Paulus, ret.) Rather than abstract information, more useful in a consulting room than in the field, Safe Within the Walls is tactically based, from start to finish.

Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can use to assist first responders, callers and other members of the public, while functioning at the highest level of professionalism. The first section of this book discusses general principals required to prepare an emergency dispatch center for calls from emotionally disturbed individuals, as well as threat assessment: how to acquire essential information necessary to prepare first responders for any potential risk at the scene. In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing for the purpose of maintaining a one's own center in crisis situations. He then moves on to the heart of the book, discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present a danger to the psychological and physical well-being of anyone with whom they come in contact. He moves on to suicidal callers, and then how to de-escalate aggressive and chaotic callers once a crisis begins. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing.

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. Not only Corporate Security, Human Resources, Executive Protection, and Loss Prevention Professionals, but anyone who works may be forced to deal with such individuals. In this comprehensive guidebook, Ellis Amdur and William Cooper offer everyone a comprehensive set of strategies to keep themselves, those they may be responsible for protecting, as well as the general public safe while functioning at the highest level of professionalism. The first sections of this book focus on tactical concerns: threat assessment, tactical planning and the development of a safety mindset. In the second major section of the book, the authors focus on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, they offer specific strategies, including a method of breathing for the purpose of maintaining one's own center in crisis situations. In the heart of the book, they discuss specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In two very important chapters, they discuss interactions with opportunistic and manipulative individuals (at worst, those referred to as psychopaths), people who present a danger to the psychological and physical well-being of anyone with whom they come in contact. They then move on a discussion of aggression, and how to de-escalate aggressive and chaotic individuals once a crisis begins. Amdur and Cooper elucidate the various motivations that drive aggression and further delineate the different types of aggression that result. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can quickly and effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing. Final sections address staff members who function in specialized roles, including recommendations for training of support personnel and new hires.

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks professionals working in healthcare and social services settings through a multitude of steps they can take to keep themselves, their colleagues, and their clientele safe. The focus of this book is behavior not diagnosis. The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and obsessive concerns to more troubling, pervasive syndromes such as psychosis, mania and disorganization. In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present danger to the psychological and physical well being of both staff and patients.The second major section of the book focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing that is for the purpose of maintaining one’s center in emergency situations.He then moves on to direct face-to-face encounters, covering situations that may occur within a clinic or office, as well as out in the community, be it someone’s residence, on the street, or even one’s car. This includes how to handle tense situations before they deteriorate into chaos, and how to de-escalate once a crisis has started. Amdur elucidates the various motivations that drive aggression and further delineates the different types of aggression that result. De-escalation tactics are specific — one learns how to instantly recognize what mode of aggression the person is in, and then, well-trained and practiced, one can almost instantaneously shift into the correct de-escalation tactic that fits the aggression one is facing.The final sections of the book offer a macro-view: how to establish and maintain a culture of safety both within your agency and your personal life. The likelihood that one will have to use de-escalation skills or other self-protective strategies is far diminished when such a culture of safety is in place.

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks professionals working in inpatient and residential settings through a multitude of steps they can take to keep themselves, their colleagues, and their clientele safe. Amdur's focus is based on behavior rather than diagnosis. The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and obsessive concerns to more troubling, pervasive syndromes such as psychosis, mania and disorganization.In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present danger to the psychological and physical well being of both staff and patients.In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing that is for the purpose of maintaining one s center in crisis situations.He then moves on to direct face-to-face encounters. This includes how to handle tense situations before they deteriorate into chaos, and how to de-escalate once a crisis is in play. Amdur elucidates the various motivations that drive aggression and further delineates the different types of aggression that result. De-escalation tactics are specific one learns how to instantly recognize what mode of aggression the person is in, and then, well-trained and practiced, one can almost instantaneously shift into the correct de-escalation tactic that fits the aggression one is facing.The final sections of the book offer a macro-view: how to establish and maintain a culture of safety within the hospital or residential setting. The likelihood that one will have to use de-escalation skills or other self-protective strategies is far diminished when such a culture of safety is in place.

People suffering from psychiatric or substance abuse disorder can display any one of a number of frightening behaviors. Ellis Amdur and John K. Murphy offer firefighters and EMTs a comprehensive set of strategies to keep themselves and their patients safe, while functioning at the highest level of professionalism. Rather than abstract information, more useful in a consulting room than in the field, Cooling the Flames is tactically based, from start to finish. The first section of this book addresses field safety, including both strategic planning and honing your intuition to pick up early signs of danger. In the second section, the authors offer specific strategies to maintain integrity and calm in crisis situations, including a method of breathing for the purpose of maintaining one's own center in crisis situations. They then discuss interventions with those displaying confusion and obsessive concerns, psychosis, mania and acute disorganization. In one very important section, they discuss interactions with manipulative people, who present a danger to the psychological and physical well being of anyone with whom they come in contact. The authors discuss suicidal patients, not only from the perspective of despondent individuals who attempt to kill themselves, but also offer strategic interventions for those who either threaten to harm themselves, or repetitively do so, requiring regular involvement of EMS, police, hospitals and the mental health system. The authors explain how to immediately recognize different modes of aggression, and then outline how to quickly and effectively implement de-escalation or control tactics best suited to deal with the type of aggression one is facing. In three essential appendices, they present protocols for physical and chemical restraint, current information on positional and compression asphyxiation (authored by Dr. Gary Vilke), and a protocol, specific to fire and EMS, on excited delirium (authored by Lt. Michael Paulus, ret.)

Inmates in correctional facilities suffering from psychiatric or substance abuse disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. This comprehensive guidebook offers correctional officers in jail settings strategies to keep themselves and inmates as safe as possible, while functioning at the highest level of professionalism. The first two sections of the book discuss the environment within jail and in the surrounding community that chronically mentally ill individuals cycle within. The third section is concerned with threat assessment: the authors offer concrete skills on the development of a safety mindset. In the fourth section, the authors focus on how to achieve a state of integrity and powerful calm. They offer specific strategies, including a method of breathing for the purpose of maintaining one's center in crisis situations. They then discuss specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important section, they discuss interactions with opportunistic and manipulative inmates, people who present a danger to the psychological and physical well-being of anyone with whom they come in contact. They then move on to a discussion of aggression, whether directed at the correctional officer or others. There is a specific section set aside on dealing with aggressive youthful offenders. The authors discuss how to de-escalate aggressive and chaotic inmates once a crisis is in play. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression other person is displaying, and the, one can quickly and effectively implement the de-escalation tactics that are best suited to deal with it. In three essential appendices, they present protocols for physical and chemical restraint, current information on positional and compression asphyxiation (authored by Dr. Gary Vilke), and a protocol, specific to fire and EMS, on excited delirium (authored by Lt. Michael Paulus, ret.)

The first section of this book is tactical: everything from field safety and strategic planning on one side, to honing your intuition to pick up early signs of danger on the other. In the second section of the book, the authors focus on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, they offer specific strategies, including a method of breathing for the purpose of maintaining one's own center in crisis situations.They then move on to the heart of the book, discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important section, they discuss interactions with opportunistic and manipulative individuals (at worst, those referred to as psychopaths), people who present a danger to the psychological and physical well-being of anyone with whom they come in contact.Amdur and Hutchings do not merely confine themselves to the important subject of despondent suicidal individuals who attempt to kill themselves. They also offer strategic interventions for "parasuicidal" individuals, those who either threaten to harm themselves, or repetitively do so, requiring almost constant involvement of police, hospitals and the mental health system. In one very important chapter, the authors discuss "suicide-by-cop," where self-harm and interpersonal aggression are folded into the same act.They then move on to a discussion of anger and potentially violent behavior, whether directed at law enforcement officers or others. The authors give succinct information on how to immediately recognize different modes of aggression, whether displayed by adults, youth, or children, and then outline how to quickly and effectively implement de-escalation or control tactics best suited to deal with the type of aggression one is facing.Finally, in essential appendices, they present protocols on current information on positional and compression asphyxiation (authored by Dr. Gary Vilke), and a protocol, specific to police, on excited delirium (authored by Lieutenant Michael Paulus, ret.) Rather than abstract information, more useful in a consulting room than in the field, The Thin Blue Lifeline is tactically based, from start to finish. This book can function as the foundation of any law enforcement Crisis Intervention Team program, providing a comprehensive course of study of "boots-on-the-ground" encounters with emotionally disturbed individuals. In the same vein, the information in this volume provides core information on communication, which will be invaluable to any crisis/hostage negotiation team.

Parole and probation officers must deal with individuals suffering from psychiatric or substance abuse disorders on a frequent basis. Ellis Amdur and Alan Pelton offer parole and probation officers a comprehensive set of strategies to keep themselves as well as the general public safe, while functioning at the highest level of professionalism. The first section of this book offers an overview of the role of community corrections in dealing with the mentally ill and/or substance abusing offender. The second section is tactical: everything from field safety and tactical planning on one side, to honing your intuition to pick up early signs of danger on the other. In the third section of the book, the authors focus on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, they offer specific strategies, including a method of breathing for the purpose of maintaining one's own center in crisis situations. They then discuss specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization. In one very important section, they discuss interactions with manipulative individuals (at worst, those referred to as psychopaths), people who present a danger to the psychological and physical well-being of anyone with whom they come in contact. They then move on to a discussion of aggression, whether directed at the parole or probation officer or others. There is a specific section set aside on dealing with aggressive youthful offenders. Amdur and Pelton discuss how to de-escalate aggressive and chaotic individuals once a crisis is in play. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing.