Bøger af Rob Anderson

Celebrates the magic of friendship in these stand-alone tales featuring all of your favorite characters! When Twilight Sparkle, Fluttershy, Pinkie Pie, Rainbow Dash, Rarity, Applejack, and all their friends team up, there's no limit to the things they can accomplish or the fun they can have! Share adventures with Princess Celestia, Spike, the Cutie Mark Crusaders, Shining Armor, Discord, Zecora, Trixie, Spitfire, Princess Luna, Granny Smith, The Flim Flam Brothers, and Iron Will! Collects issues #1–12 of the Friends Forever series.

Wisdom from around the world is blended with the timeless beauty of Hawaii to instill hope, spark curiosity and inspire change.

Diva Worship is a celebration of the thirty most iconic divas and gay icons, with over 300 references to pop culture and religion. Some of these religions include Judyism (Judy Garland), Evanjanetcals (Janet Jackson), Britney's Witnesses (Britney Spears), and The Church Of Latter Adele (Adele). Each religion's full color original illustration is paired with denominations, principals and beliefs, traditions and acts of worship, culture, philosophy, and scripture from the diva. Inside the book is a QR code that brings you to a companion Spotify playlist with the greatest hits from all the divas.Characters in this book are fictional and not affiliated with or endorsed by any particular entertainer or public figure. All artwork is original and transformative as to provide commentary on celebrity culture and religion.

Wisdom from around the world is blended with the wonder & beauty of Hawaii to instill hope, spark curiosity and inspire change.

Emma is so happy that she adopted her older rescue dog Nala and that she is in her life! Usually, Nala does the things Emma wants her to do, but lately, Nala has been pulling on the leash, digging holes, and chewing on shoes. In this great story about rescue dogs, Emma researches how to train her rescue dog Nala to have better behaviors and also how to do tricks. While on her dog training adventure Emma is introduced to dog agility and decides to teach Nala how to run through the obstacles in the course. She even decides to enter Nala into a local dog agility competition to see if she can win a trophy! Will Nala win the dog agility competition and celebrate with all of her friends? Will Emma be able to communicate the behaviors that she wants Nala to do and also teach her to do cool and fun tricks? Enjoy this beautifully illustrated children's book that teaches a wonderful lesson about how you can teach an older dog new tricks in this great engaging and fun story!

As part of this purchase a link will be sent to you for the free Companion Video. Please email robeanderson@yahoo.com.Long Term Care Customer Service is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include: -A systematic and simple method for improving customer service skills-Learning sessions as short as 15 minutes -Practical skills your front line can apply immediately to improve how staff work with each other and with your residents-Reduced risk of lawsuit-Improved referrals to your facility-Increased QIS and Standard Survey scores"I have been GUSHING about your training to my peers. I enjoy the simplicity of it and the fact that it utilizes life skills not everyone seems to pick up along the way. I think it should be implemented at facilities everywhere."Jamie Reynolds, LPNMennonite Home CommunitiesPennsylvania Regional Committee Member, Person Centered CareCertified Dementia TrainerIt's been proven that effective and consistent customer service training increases staff satisfaction, reduces turnover, and improves your resident's quality of care. This course is a time- and cost-effective means to raise your facility's customer service standards. Long Term Care Customer Service provides consistent reinforcement of what's learned through role plays and other learning exercises, testing, repetition of the basic principles and immediate application.The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America's Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative.While studying the learning modules your staff will learn the importance of:1.Skillfully Resolving Intercultural Conflict2.Employing Strategies for Handling Conflict3.Asserting Themselves Respectfully4.Identifying Their Conflict "Style"5.Using Active Listening Skills Effectively6.Overcoming Barriers to Listening and Understanding7.Learning Why They Aren't Listening to Others8.Developing Rapport with Different Personality Types9.Managing Their Attitude10.Avoiding "Rapport Killer" Words and Phrases11.Tailoring Communication to Fit a Customer12.Improving Customer Interactions13.Managing Stress in a Long Term Care Facility14.Relaxing with Visualization and Abdominal Breathing 15.Understanding Who Are the Customers in Your Facility 16.Communicating with Authority and Credibility17.Demonstrating the Power of Friendliness 18.Providing Excellent Customer Service at Mealtimes19.Understanding The Impact of a Dissatisfied Customer20.Identifying Customer Touch Points21.Adhering to Your Facility's Dress Code22.Reducing the Risk of Lawsuit23.Placing Your Facility Above the Competition24.Employing the Power of First Impressions25.Understanding Customer Expectations26.Building Relationships with Empathy and Compassion 27.Understanding Emotional Triggers28.Creating Unforgettable Customer "Experiences"29.Learning to Ask Questions Effectively30.Employing Strategies to Manage Difficult Customers31.Taking Effective Steps to Resolve Complaints...And many other critical skillsHuman beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. Long Term Care Customer Service is an effective tool your facility can employ to achieve continuous quality improvement.

As part of this purchase a link will be sent to you for the free Companion Video. Please email robeanderson@yahoo.com.Long Term Care Customer Service is designed to accelerate your skills and your resident's satisfaction. This course includes: -A systematic and simple method for improving customer service skills-Learning sessions as short as 15 minutes -Practical skills you can apply immediately to improve how you work with your colleagues and your residents"I have been GUSHING about your training to my peers. I enjoy the simplicity of it and the fact that it utilizes life skills not everyone seems to pick up along the way. I think it should be implemented at facilities everywhere."Jamie Reynolds, LPNMennonite Home CommunitiesPennsylvania Regional Committee Member, Person Centered CareCertified Dementia TrainerLong Term Care Customer Service provides consistent reinforcement of what's learned through role plays and other learning exercises, testing, repetition of the basic principles and immediate application.The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America's Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative.Through careful study of the learning modules you will learn the importance of:1.Skillfully Resolving Intercultural Conflict2.Employing Strategies for Handling Conflict3.Asserting Yourself Respectfully4.Identifying Your Conflict "Style"5.Using Active Listening Skills Effectively6.Overcoming Barriers to Listening and Understanding7.Learning Why You Aren't Listening to Others8.Developing Rapport with Different Personality Types9.Managing Your Attitude10.Avoiding "Rapport Killer" Words and Phrases11.Tailoring Communication to Fit a Customer12.Improving Customer Interactions13.Managing Stress in a Long Term Care Facility14.Relaxing with Visualization and Abdominal Breathing 15.Identifying Who Are the Customers in Your Facility 16.Communicating with Authority and Credibility17.Demonstrating the Power of Friendliness 18.Providing Excellent Customer Service at Mealtimes19.Understanding The Impact of a Dissatisfied Customer20.Identifying Customer Touchpoints21.Adhering to Your Facility's Dress Code22.Reducing the Risk of Lawsuit23.Placing Your Facility Above the Competition24.Employing the Power of First Impressions25.Understanding Customer Expectations26.Building Relationships with Empathy and Compassion 27.Understanding Emotional Triggers28.Creating Unforgettable Customer "Experiences"29.Learning to Ask Questions Effectively30.Employing Strategies to Manage Difficult Customers31.Taking Effective Steps to Resolve Complaints...And many other critical skillsHuman beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. Long Term Care Customer Service is an effective tool you can use to improve your skills and the lives of your residents.

"Class is in session, babe! Discover the inner workings of the LGBTQ+ community with this humorous and informative book. Author and comedian Rob Anderson borrows the familiar science textbook format to skewer ridiculous queer stereotypes with his own version of science. Using the principles of natural, social, and formal sciences, Rob answers extremely serious questions like: Why can't gays sit in a chair properly? Why don't lesbians have electricity in their movies? Are colleges turning people bisexual? How does gaydar work? Will bottoms survive the apocalypse? You'll read about the three subtypes of the gay uncle species, examine the Periodic Table of LGBTQ+ Elements, understand gay crime and punishment, and get educated on the types of bacteria and viruses that exclusively affect the LGBTQs, like the state of Florida."--

This is a wargaming guide to the Spanish Civil War. The book covers the armies of both sides and different nationalities which came to the assistance, including the Italians, Russians, Germans, and mixed international volunteers.

A corrected and extensively annotated version of the sole meeting between two of the most important figures in twentieth-century intellectual life.

Draws on media's past strengths to define a more responsive role for journalism's future. This work covers many current trends: minority voices, providing interactive community forums, reconciling informational and entertainment functions, understanding bias and creating "public opinion".