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  • Service Design af Ralf Plattfaut
    Service Design
    - Mit Der Quadromo-Methode Von Der Idee Zum Konzept
    af Ralf Plattfaut, Jorg Becker, Bjorn Niehaves, mfl.
    410,95 kr.

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  • Process-Oriented Dynamic Capabilities af Ralf Plattfaut
    Process-Oriented Dynamic Capabilities
    - Framework Development, Empirical Applications and Methodological Support
    af Ralf Plattfaut
    617,95 kr.

    This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). In today's networked service society, service innovation becomes increasingly important. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits.

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