Bøger af Po Chung

Captured here are Po Chung's unique, tested, and often revolutionary ideas on service leadership principles and strategies focused on Asia but in fact transcending locale and industry sectors. He simultaneously offers Western business readers a clear window into Asian business thinking while offering Asian business people his insights on doing business globally. He was among the first to recognize the tectonic shift in many regions of global business from a manufacturing, product-based model to a service, process-based economy. As Po points out, the GDP of many global business hubs now stems primarily from service revenue, not manufacturing income. The heart of Po's message, therefore, has to do with a true game-changer: understanding the service economy in all its forms, then redesigning both business and business education to make the most of that new economy. Around that core concept Po builds a support structure of associated guidelines and principles, including his original perspectives on business habitats, Personal Operating Systems, organizational DNA, dangerous "viruses" to business processes, and a host of other linked concerns. Together, these topics rise to the stature of a new vision for building service businesses, nurturing human capital, and relating with conscience to one's clientele and society.

From Prof. Spencer Benson, Centre for Teaching and Learning Enhancement, University of Macau: "Service, according to Po Chung, is 'any activity that involves the energy and relationship created by two or more people in order to get something done.' With the demand to educate greater numbers of students, there has been a tendency towards a manufacturing model of education. Students go through an educational factory that's been maximized for productivity and quality assurance, but miss out on addressing what they bring to themselves and others. The 12 DIMENSIONS OF A SERVICE LEADER helps anyone looking to succeed in the 'Service Age.' There much for faculty and students to be learned from this book and by going through the reflective exercises."

A central, highly readable exposition of 25 principles that undergird the emerging field of Service Leadership. Written by one the early and most influential voices on Service Leadership, Po Chung, as assisted by co-author Art Bell, this book sets forth for students, laymen, and practicing managers the core philosophies and best practices that make Service Leadership a major contributor to the success of any organization or individual.

DHL: From Startup to Global Upstart is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in delivery throughout the world. It is a story of using "e;soft powers,"e; persuasion, and ingenuity, working with, and around, emerging technologies to eliminate barriers to success. This book provides an extraordinary look into how a little startup with grit and perseverance succeeded in the face of overwhelming odds and revolutionized many of what are now accepted transportation and supply chain practices. Po Chung, DHL International co-founder, and Roger Bowie, former DHL Worldwide Services Director, discuss how DHL paved the way for one day international package delivery and how they have maintained their global leadership position against powerful American titans.