Bøger af Phillip van Hooser

Acquire the knowledge and skills necessary to earn success in today's radically diverse, rapidly changing world with 30-Day Journey to Accelerate Your Success. This is more than a professional development book; it is a one-month journey to establishing a firm foundation in the principles that enhance performance and drive professional growth. If you commit to intentionally focusing on accelerating your success, over the course of 30 days you will master the then catalysts for high achievement and boost your momentum on your success journey. All you need is a burning desire and willingness to work toward getting better. With valuable insights from a boomer and a millennial leader, this book will show you exactly what it takes to succeed in a dynamic, multigenerational business world. Power-packed lessons include the following: How to eradicate negative tendencies and replace them with rewarding habitsThe best planning strategies to fuel professional growthWhy emotional intelligence will help you improve communication and strengthen relationshipsHow to ask for the opportunities you deserve--and then embrace themThe secrets of peak performersStrategies for achieving work-life balance so that you can stay grounded in the grindThe finishing touches required to achieve success might change, but the prerequisites never do. This 30-day success program offers a roadmap for elevating your professional game by explaining the critical qualities, behaviors, and actions you need to accelerate your success.

A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction. As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie's Way. In Willie's Way, you too will learn Willie's unique brand of personalized service: How to woo customers so they come back again and againHow to wow customers so they tell their friends about youHow to win customers' long-term business by exceeding their expectationsHow to apply Willie's techniques to your own enterprises to build long-term customer loyalty "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I've read on customer service in a long time." -Joe Scarlett, Chairman of the Board, Tractor Supply Company "Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem." -Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.

Will your business relationships suffer or be saved by your ability to communicate? Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. "As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit from this book. The time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did!" --Priscilla Pinnegar, Client Support Manager II ADP, Inc. Discover how you can: Establish empathy and trust when communicating with subordinates, co-workers, superiors or customersRebuild the believability quotient when truthfulness has not always been practicedRein in "brutal honesty" and the damage it causesBuild rapport by "actively" listeningEarn respect while delivering difficult or sensitive messagesBuild integrity while eliminating communication barriers like the "grapevine"And get results by guaranteeing the message you intended was interpreted correctly Through a masterful use of stories and illustrations, We Need to Talk reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities.