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  • - Translating Principles of System Science to Service Design
    af Paul Lillrank, Ram Babu Roy, Sreekanth V. K. & mfl.
    584,95 - 649,95 kr.

    This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.