Bøger af Naomi Lantzman

Until now, there have been no "how-to" books for practicing service designers as a reference for models and tools to use to solve client problems. The Master is the third in the Service Designer's Handbook series, chock full of techniques taking service design to a whole new level. The Master helps service designers prototype new services, diagnose service failure, fix failing services, measuring user experiences, and develop service recovery plans. The guidance set forth is the brainchild of Steven J. Slater who for 25 years has built national and global services earning clients more than $2 billion in traceable revenues. Published by the International Service Design Institute, The Master is a step-by-step guide that anyone in the business or non-profit world can use to build or improve services, with easy to follow instructions and case studies. The Master, which is ideal for problem solving and leadership knowledge, should sit on every executive's shelf.

Until now, there has been no "how-to" book for practicing service design, a step-by-step guide for building and improving services. The Apprentice is a reference guide, chock full of models, tools, techniques and case studies so service designers can take their designs to a whole new, professional level. The Apprentice presents the foundation of service design, clearly defining the practice from others, along with models for generating and evaluating service ideas, how to determine ideal service users and techniques for converting them into loyalists This is Steven J. Slater's second book on Service Design, who for 25 years has been building global services for clients, which combined have earned more than $2 billion in traceable revenues. The Apprentice is published by the International Service Design Institute, a servicer design professional development organization.

Until now, there has been no "how-to," sequential and easy to follow book for building and improving services. The Journeyman, the second in the Service Designer's Handbook series includes models, tools techniques and case studies - written by master designer Steven J. Slater. Slater. an award-winning business reporter then a global management consultant for 25 years, has built global services that have earned clients more than $2 billion in traceable revenues.The Service Designer's Handbook series is published by the professional services organization International Service Design Institute,

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

Collection of service design models and tools from service design textbooks: The Apprentice, The Journeyman, and The Master