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  • Tourist Customer Service Satisfaction af Virginia Polytechnic Institute and State University
    Tourist Customer Service Satisfaction
    - An Encounter Approach
    af Virginia Polytechnic Institute and State University, Blacksburg, National Park Service, mfl.
    602,95 - 1.968,95 kr.

    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.

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