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  • Designing Better Services af Francesca Foglieni
    Designing Better Services
    - A Strategic Approach from Design to Evaluation
    af Francesca Foglieni, Beatrice Villari & Stefano Maffei
    723,95 kr.

    Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process.

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