Bøger af David Brownlee

Learn the 6 secrets that the best corporations, small businesses and individuals are using to increase their revenue, grow their business and gain client referrals. Often times by implementing these 6 secrets businesses can double their income and save money on marketing just by having a customer service plan that is executed and builds client loyalty, relationship and trust. Your business becomes a better environment for your employees, customers and management. This book outlines the crucial yet simple 6 steps to do all of the above. For more information and the DVD training program, visit www.RockStarCustomerService.com or www.PureCustomerService.com. Call us at Pure Customer Service (800) 299-3449. Live training for your organization is also available. Enjoy!

Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your business every day...How do you keep your customers happy so that they never leave you? How do you get your clients excited to come back to your businesses time and time again? How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you? This book will answer all of these questions for you and more in a simple, easy-to-follow format that is entertaining and educational. The concepts and strategies in this book are the same ones that David Brownlee has taught to over 2 million students from around the world that have found extraordinary success with their customers. This book was written to be a fast and easy read that gets you straight to the point of what you need in order to deliver a world-class customer service experience every time - regardless of what is going on around you. Inside, you'll discover:· How to get 5-star, online reviews from every customer or your business· How to turn around your upset customers and make them a customer for life· How to diffuse any of your customer service issues with confidence· A new perspective on how to use empathy in your customer service strategy· How to decipher exactly what your customers want and need from you· And more ninja secrets that will help your business grow, increase revenues and attract customers!Customer Service Success, the 6 Keys To Deliver A World-Class Experience is your new, fast and easy to use resource for you to grow your business, increase your revenues and create loyal customers for life.

Shows business owners a more effective way for their team to deliver world-class, rockstar customer service.

Now available in its original edition along with critical commentary, Complexity and Contradiction in Architecture is the founding text of postmodernism in architecture, first published in 1966.