Bøger af Charlotte Purvis

Elevate Your Communication and Customer Service Skills Communication and Customer Service are the Top 2 In-Demand Skills employers prioritize in today's job market, according to LinkedIn. The Customer Communication Formula will help you get to the next level in both of these skillsets. As a Customer Service Professional, you already know the importance of your communication skills. This book is a highly-rated manual ( and even a course guide) for developing your skillsets and your own communication brand.Here's what you will learn: - The 3-F Formula for customer communication, tested for 25+ years- Preferred words and phrases for effective customer communication- Words and phrases to avoid- Why the recommendations in this book are so important for your skillset>Customer Service Leaders will discover how to: - Analyze your company's customer service program.- Customize your customer service approach.- Provide great customer service even during a crisis or critical event.- Manage challenging customer situations with ease.- Assure the quality of your Quality Assurance - with advice from Jeffrey Newman, Porsche Cars North America, Inc.