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Shortlisted for the CMI Management Book of the Year 2011, Practical Manager CategoryA Leaders Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:- Increase your confidence and impact.- Communicate more effectively.- Learn different tools, techniques and approaches when working with different types of people.- Listen and question effectively.- Develop rapport and empathy.- Give better feedback.- Deal with difficult situations and cope with conflict.

'A very valuable resource for busy leaders to dip in and out of as time allows.'- Dr Mark Pegg, Chief Executive, Leadership Foundation for Higher Education'Clear and concise with great anecdotes and oozing with experience.'-Dr K. D. Akabusi, MBE, MA, FPSA, Executive Director, The Akabusi Company Coaching, motivating, team building and influencing are all essential tools for getting the most out of the people around you. Commonly described as soft skills, theres nothing soft about the impact they will have on your business performance. This book is your toolkit for managing yourself, facilitating team performance and surviving and thriving in times of change. Step up your management skills now to get the business results you need.

The Leaders Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people. It outlines 8 steps for achieving emotional agility and resilience:Step 1: Becoming authentic Step 2: Becoming self-aware Step 3: Becoming aware of others Step 4: Using the emotions Step 5: Understanding the emotionsStep 6: Managing your own emotions Step 7: Managing the emotions of others Step 8: Mindfulness for leaders The chapters, underpinned with scientific research, offer real-life illustrations from leaders facing real challenges and triumphs, as well as exercises, case studies, tips and strategies to put these steps into action. It also includes a self-assessment at the start of the book to help you find out how emotionally agile you already are. This straight-talking guide is the ultimate guide for busy managers wanting hard advice on how to deal with the softer side of business life.

Things move fast. Leaders need to create impact in each moment, to not lose that moment.Creating impact is a positive, powerful and authentic way to demonstrate youre taking charge, get more from your team and drive business results. But to succeed, you need to create the impact you WANT and need rather than relying on what you HAVE. The Leaders Guide to Impact will show leaders how to create the impact that will help them connect with others in a respectful way, to create trust, get others to listen to them, influence effectively, drive results and much more. And most importantly, the book will also show leaders how to do it in an authentic way that supports your reputation and brand effectively. Managing and creating impact is not a nice to have, its a business necessity. Impact is such an important and not really talked about topic. This book is about how impact starts from within. Tim Noble, Vice President, Global Head of Sales, ICE Data Services If there is one book you read on leadership, this is it. Be the best leader you can possibly be, by taking control of your impact on those around you. Vanessa Vallely, OBE, Managing Director, WeAreTheCity , Author of Heels of Steel Mandy Flint is an international expert on teams, cultural behavioural change and leadership impact. She is CEO of Excellence in Leadership and works across the world delivering transformational change programmes and C-suite coaching. Mandy studied at Harvard Business School and is a fellow of the London Metropolitan Business School. She is also an established speaker at leadership and cultural change events. Elisabet Vinberg Hearn is an international expert on leadership impact, teams and people-first digital transformations, operating as leadership strategist, speaker and executive coach. She is co-founder of Think Solutions and CEO of Katapult Partners. Elisabet has an MBA in Leadership & Sustainability and has studied Sustainability Management at Cambridge University and AI strategy at MIT CSAIL. Mandy and Elisabet have written two multi award-winning books on team leadership.

PLAY ON YOUR TERMS Negotiation is THE core business skill. It is fundamental to everything we do that involves other people, whether thats asking for a raise, pitching an idea or deciding who gets the coffee. The Leaders Guide to Negotiation is a highly practical guide to getting the most out of your business interactions, whilst building stronger relationships to boot. From achieving win-win outcomes to problem-solving and building trust, it equips you with failsafe strategies for conducting successful and positive negotiations. An entertaining, immediately useful book that goes beyond advocating for win-win Simon Horton shows us how to get there.Adam Grant, Wharton Professor and New York Times bestselling author of Give and Take Reading this book has made me think about how I negotiate and I have learned a lot If you want to benefit your relationships while improving your business, then this is worth studying.Simon Woodroffe, founder of Yo!

Presentations are an inevitable part of a leader's day to day. They are fundamental to delivering information, motivating staff and building relationships. The Leader's Guide to Presenting is a highly practical guide to delivering engaging and influential presentations. From informal to formal settings, you'll discover how persuasion, influence and communication are critical to your own impact, the motivation and engagement of others and, ultimately, the success of your organisation. How to present when the stakes are high How to structure your message to gain agreement How to deliver with maximum impact and get the outcome you want How to pitch for success and handle difficult conversations

The Leaders Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring such as how to structure a session as well as core content on: The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring. Written in the no-nonsense and engaging style of the other Leaders Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance. 'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. Thats what new generations expect and respect.'Laurent Choain, Chief People & Communication Officer, Mazars Group 'Its not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.'Ian Johnston, Chief Executive, Dubai Financial Services Authority