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Non-Linguistic Analysis of Call Center Conversations

af Sunil Kumar Kopparapu

indgår i SpringerBriefs in Electrical and Computer Engineering serien

Non-Linguistic Analysis of Call Center Conversations af Sunil Kumar Kopparapu
Bag om Non-Linguistic Analysis of Call Center Conversations

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783319008967
  • Indbinding:
  • Paperback
  • Sideantal:
  • 83
  • Udgivet:
  • 3. august 2014
  • Udgave:
  • 2015
  • Størrelse:
  • 234x147x6 mm.
  • Vægt:
  • 168 g.
  • 8-11 hverdage.
  • 6. december 2024
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The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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